Frequently Asked Questions
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Securing your order is easy. You just pay a small deposit and pay the remainding balance before your delivery date.
You can hire for as long as you need the goods for. Our listed prices cover you for a three calendar day period as standard. Longer periods will incur an additional charge.
When ever possible, we will source a product you need if you do not see it on our website. Getting all of your hire items from one company will save you money on delivery and collection charges.
Our delivery and collection charges vary depending on the order size and distance from the warehouse. The average charge is around £25 each way.
Yes, we are one of the few hire companies who deliver 7 days a week. No matter which day your event is taking place, we can deliver!
Yes, our standard delivery slot is 9 AM - 5 PM. However, if you need a more specific window or an exact delivery time, we can also do this. More specific windows incur an additional charge.
If you need to change your delivery slot, please let us know as soon as possible and we will try our best to accomodate this. The sooner you contact us, the more likley it is that we can make the changes.
We accept all major credit and debit cards, cheque, cash and BACS transfer. All payments must have cleared into our account before delivery so make sure any cheques and BACS payments are made in time.
No, VAT is added to any prices listed. This is done throughout the hire industry as it is mainly business to business.
A slight damage waiver fee standard across the event hire industry and covers against minor damage which can happen with regular use of the goods. This fee covers damage such as minor scratches to a table surface or general wear and tear. In the event that goods are lost or severely damaged, a charge may still apply.
The security deposit is a standard cost in the hire industry. This is held in case of any damage to our goods whilst in your care. This deposit will be fully refunded when the goods have been received back at the warehouse and checked providing there is no damage or lost items.
Your deposit will be returned back to you a maximum of 7 days after the end of your hire period. If there is any delay, please get in touch with our accounts department.
Yes, you can add items to your order up until the day before your event providing we have enough stock. Payment must be made before delivery of your goods.
Yes, you can remove any items up until 7 days before your event. Any items removed in the week before your event will incur a charge. This is because the goods were reserved for you and could not be hired by other customers.